The company carefully promises that all the products produced by the original factory have unique serial number (bar code). As long as you buy our products through the regular channels and send them back to the technical service center, you will enjoy the thoughtful and comprehensive after-sales service provided by the company.
During the warranty period, D-vitec is free to repair or replace parts that are caused by product quality. If it is out of the warranty period, no matter human factors or natural damage to parts, the fees for replacement or maintenance of parts will be collected. Please provide warranty card if needs product maintenance.
Within(including) 90 days from the date of purchase (subject to proof of purchase ), The user has the right to choose to replace or repair the product in the environment specified by the product specification when there is a non-human hardware performance failure that does not meet the "product specification" and the relevant national quality inspection standards. If you choose to replace, you need to bring the faulty product and the original purchase proof to the D-vitec authorized service outlets. We will replace the products of the same model and the same specifications or faulty parts for free; if the products or accessories of the same model have the same specifications Discontinued, will replace products or accessories that are not lower than the performance of the original product.
Warm Remind : Warm Remind : According to the specific purchase and sale contract, the promotional and demonstration sample products can not enjoy D-vitec relevant policies of replacement..
Within 7 days from the date of purchase. The user has the right to choose to return, replace or repair the product if it fails to meet the performance specifications of the Product Manual and the relevant national quality inspection standards. If you choose to return the goods, you need to bring the faulty product and the original purchase proof to the seller, and the seller will return the goods for the user free of charge, or according to the purchase price (based on the purchase price of the original proof, the same below) to return all the payment of the product if no need product any more.
4. If one of below circumstances happen, will not provide warranty.
* Exceeding the expiration date of the repair
* Failure or damage caused by failure to use, maintain or keep the product as required
* The products cannot be normally used due to the use of pirated, non-standard, self-compiled or unpublished software of a third party
* Failure or damage caused by abnormal reasons such as falling, extrusion, high temperature, corrosion, entry of foreign matters, and poor electrical environment
* Failure or damage caused by force majeure factors such as natural disaster or war
* Failure of the product caused by the disassembly, repair or installation of the product without the authorization of the maintenance organization and its personnel
* No factory name, factory address, date of production, product serial number, product certificate, product warranty card, or product serial number and label ambiguous, damaged, unrecognizable
* The product model number on the proof does not conform to the product object
Second, Service Mode
(1) Nationwide warranty, near service
D-vitec products implement nationwide warranty. Regardless of the failure within the warranty period of your purchase and use of D-vitec products anywhere in the People's Republic of China (excluding Hong Kong, Macao and Taiwan), you can use the warranty certificate and purchase invoice of this product from D-vitec to D-vitec service outlets and authorized maintenance organizations for maintenance services. For convenient and efficient service, it is recommended that you choose the nearest D-vitec service outlet and the authorized service organization to get the service.
(2) Customer Advisory Service
If you have any questions during use, please call the D-vitec service hotline: 400-9955826, or visit website: www.d-vitec.com to get the service online.
(3) Quick solution
After the product is purchased, when D-vitec product you use fails, please contact the D-vitec service network and authorized maintenance organization. The staff of the D-vitec service network and the authorized maintenance organization will contact you within two hours of your request for a repair to confirm the solution.
(4) 5 days * 8 hours working system
The normal business hours of D-vitec service outlets and authorized maintenance agencies are: 8 hours a day, Monday to Friday, not including holidays.
Three, notes and special reminder改为Third, matters needing attention and special reminders
During the warranty period, D-vitec will repair or replace the parts damaged by the product quality for free. Outside the warranty period, regardless of human factors or damage caused by natural damage, D-vitec will charge a fee for parts replacement or repair. When repairing the product, please provide a product warranty card.
Within 90 days from the date of purchase (subject to the date on the original document of the purchase, the same below).D-vitec products are non-human and do not meet the "product specification" in the environment specified in the product manual. When the hardware performance of the relevant national quality inspection standard fails, the user has the right to choose to replace or repair. If you choose to replace, you need to bring the faulty product and the original purchase proof to the D-vitec authorized service outlets. They will replace the products of the same model and the same specifications or faulty parts for free; if the products or accessories of the same model have the same specifications discontinued, will replace products or accessories that are not lower than the performance of the original product.
D-vitec's above warranty is only applicable to parts and accessories that are standard in the factory when the products are shipped (see packing list, except hard drives, and D-vitec is not responsible for hard disk data retention and recovery). When you purchase the product, all the non-D-vitec parts or accessories that the seller has installed for you are guaranteed by the seller, and all the other promises the seller has made to you, D-vitec will not be responsible; please buy this product is requested from the seller in writing to ensure that the seller's additional commitment to you.
D-vitec will provide you with the specified warranty service within the scope of this standard service commitment. If you have other service requirements beyond the warranty service
promise of this standard, please select the D-vitec service network and the paid service of the authorized maintenance organization.
If the national laws and regulations provide for after-sales service, D-vitec will provide you with after-sales service in accordance with national laws and regulations; for the damage caused to you by the fault that can be attributed to D-vitec according to law, D-vitec or D-vitec dealers will assume corresponding responsibilities according to their contract and relevant national laws and regulations.
Purchase invoices, warranty certificates and packing lists are important documents for your service. Please keep them in a safe place. When providing warranty service to your service outlets and authorized service agencies, please be sure to show the relevant documents.
Continue to enjoy the maintenance service commitment of this standard after the maintenance of the product and its components by the D-vitec service network and the authorized maintenance organization. If the repair parts are less than three months from the date of the repair and the free warranty period ends, D-vitec promises to extend the free warranty period of the parts to three months from the date of repair. At that time, please have an effective maintenance record.
In your daily use, or before each service, please be sure to back up the information that you think is important in order to avoid loss. D-vitec is not responsible for any loss due to data loss during use or repair.
During the free warranty period, after the D-vitec service outlets and authorized repair agencies replace the complete machine or faulty parts for you, the original machine or faulty parts are taken back and owned by the D-vitec service outlets and authorized service agencies.
Before sending, please pack it properly, pay attention to shockproof, carefully choose the shipping method and transporter and purchase transportation insurance. D-vitec will not bear any losses caused by your postal process.
This commitment is only applicable to D-vitec products within the territory of the People's Republic of China (except Hong Kong, Macao and Taiwan).
The terms not listed in this commitment are implemented in accordance with the provisions of the “Three Guarantees Regulations” and the relevant Consumer Protection Law.
This commitment is interpreted by D-vitec Customer Service, which has the right to change and revise this commitment.
D-vitec reserves the right to interpret this commitment in accordance with the provisions of the “Three Guarantees”.
This commitment is implemented as of the date of publication.
The hotline number published in this document may change depending on changes in the telecommunications network or other objective factors. Please refer to the latest consultation telephone number on the official website of D-Vitec.
D-vitec does not provide free service if the products of some non-embedded operating systems are damaged due to virus during use.
After sales service process
When the products you use are abnormal, please contact the supplier, local technical support engineer or after-sales service hotline by phone, email, etc. Our professional service personnel will call back to understand the product information and fault performance, and help you make a preliminary judgment, please cooperate actively; if it is confirmed as a hardware failure, please send it to or send it according to the detailed address provided by the service personnel (the sending fee is borne by the sender) The designated service outlet or authorized maintenance organization will carry out maintenance. We will diagnose whether it is free repair or paid repair service according to the information on the warranty card and the fault condition. If it is paid repair, our maintenance engineer judges the repair charge. After the standard is notified, further repairs will be carried out with your consent.
During the warranty period, if the product fails, the special situation can not affect the normal operation of the monitoring system. Service outlets or authorized maintenance organizations may consider whether to send you a replacement product or accessories immediately. Before providing replacement products or accessories, please provide detailed product model, bad parts, your company name, contact address, contact person, etc., and return the faulty product or accessory to service outlet or within one week of receiving the replacement product or accessory , authorized maintenance organization, otherwise, you are responsible for paying the replacement product or accessories at the retail price, or no longer need replacement service.